Strengthening reporting mechanisms

New Vision in Cairo, Egypt (Oct ‘25-April ‘26)

There is a significant lack of awareness within the refugee community in Egypt about how to report concerns, submit complaints, or provide feedback regarding the services they receive from the refugee-led organisations. Based on our direct experience working with refugee communities, we have observed that many community members do not have a culture or habit of voicing concerns or giving feedback when they encounter challenges during service delivery. These challenges may include various forms of power abuse, such as harassment, discrimination, or even violence.

The absence of effective practice of the  feedback and complaint mechanisms within Refugee-Led Organizations (RLOs) severely impacts the quality and relevance of services provided.

To address these challenges New Vision will design comprehensive training and  information sharing  sessions with community schools, refugee-led organisations and community members to strengthening reporting and feedback systems in the refugee schools and refugee-led organisations.